Job Description

Key Skills :
Fraud Management FM
Regularly monitor the fraud alarms, identify frauds and execute appropriate action to arrest the fraud.
Create rules in the fraud management system to generate alarms for potential frauds.
Identify the potential fraud risks and suggest appropriate controls for the same.
Perform the RA controls using the revenue assurance tool and identify leakages.
Analyse relevant data and produce meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommended solution for the same.
This role will require interactions with most teams internal to group at management and operational level. This includes but is not limited to teams within Switch, IN, Online Charging System Operations, Carrier, Quality, Network Operations Centre, IT Operations, IT Development, Marketing, Pricing and Propositions and Customer Service.
Role holder will also need to coordinate technical support from the external suppliers of Fraud and RA tools.
The role holder will analyse and propose process improvements wherever necessary to the line manager for management buy in.
Validate new product implementations as part of the UAT.
Validate the invoices received from MNOs.
Perform dispute reconciliation arising from carrier billing settlement and provide appropriate recommendations.
Perform proactive payment analysis to identify payment frauds and avoid chargeback losses.
Work in shifts to provide 24X7 Fraud coverage.
Work in both RA and FM activities.

Core Skills/Competencies:

Strong professional background in Telecoms and Payments.
Good working knowledge of revenue generating processes within a MVNO business covering Retail, Wholesale and Interconnect revenue and cost streams and functional areas including but not limited to Switch, IN, Mediation, Rating and Billing, Suspense, Top-up and Opt-in and distributor commissions.
Good working knowledge of typical Telecoms based fraud scenarios and good industry practice on how to prevent, detect and respond. Scenarios including but not limited to International Revenue Share Fraud, Premium Rate Service Abuse, SIM Gateway Interconnect Bypass, Roaming Network Bypass, SMS Spamming and Phishing/Wangari.
Excellent data analytics and data manipulation/visualisation skills utilising SQL and MS Excel.
Able to manipulate big data, interpret complex results and distil salient information to stakeholders of different levels.
Accurately and clearly articulates concepts to internal and external stakeholders.
Ability to plan and prioritising work without prompting.
Strong cross-functional influencing skills, able to build and maintaining effective relationships with key stakeholders within a rapidly evolving business environment.
Strong written, verbal communication and presentation skills.

Telecom/ ISP
RF Planning Engineer, GSM Engineer, Telecom Engineer, RF Installation & Administration Engineer
A pivotal role within the organisation responsible for performing key fraud prevention and detection, revenue assurance and payments operations activities. The role will cover multiple products (including Mobile, VoIP, Media and Remittance)